ORDER PROCESS

  1. Placing the order

    • Select the desired quantity and click on “Add to cart” button in order to add the product to your shopping cart.
    • You can view your order by clicking on the shopping cart symbol, located on the top right side of the page. Please make sure you provide correct phone number, delivery and billing addresses before placing your order.
    • Freight cost is automatically calculated according to the weight of the ordered items.
    • You can select one of the payment methods which are Paypal, credit card or wire transfer directly to bank account.
  2. Order confirmation

    • After succesful payment check out, the initial order status will be “preparing for dispatch”. We will check and process your order as soon as possible. You can view your order status in “Order History” section in your profile.
  3. Shipping

    • We are working with TNT, Fedex and DHL in order to provide express shipping service to our customers
    • We ship worldwide.
    • You can check your order status after you login into your account and click on “Order History” in your profile. Here you can see your order history, check the status of an order, tracking number and details about the deliverer. As soon as your order is shipped you will receive a confirmation email.
    • In case of insufficient quantity in our main warehouse, we may ship the orders from our other warehouses, located in Turkey and Germany. You will be notified about this upon placing the order.
  4. Delivery time

    • All shipments in EU will arrive in 2-3 business days.
    • All shipments outside EU will arrive in 5-7 business days.
    • Delivery time can change during import processes/documentation in customs.

If you have any questions please send an e-mail or call us.

Hydro-Pack LTD.
221, Knyaz Al. Batenberg Blvd., Kazanlak, 6100, Bulgaria

Phone : +359 431 679 70 , +359 431 664 64
Email : info@hydro-pack.com