PRIVACY POLICY
Hydro-Pack LTD (“We”, “us”, “our”) take your privacy seriously and are committed to protecting your personal information. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.
ABOUT US
Hydro-Pack LTD is dedicated to engineering, manufacturing, warehousing and distributing fluid power products located in “City of Roses” Kazanlak, Bulgaria and has business connections on all over Asia, Europe, Middle East and Africa in hydraulic field. We carry on the activity under Hidros Group, Turkey and branch offices in Turkey, Germany, South Africa. Our wide product range including hydraulic gear pumps, directional control valves, hydraulic valves, hydraulic motors and steering units, hydraulic mini power units, oil coolers, pump over gears, slewing drives, piston pumps, tractor and forklift replacement parts. Our products are exported over 60 countries.
WHAT WE COLLECT
- We collect the information you provide us such as name, e-mail address, delivery/billing address(es), phone number, company name, company VAT number for delivery of your order smoothly.
- We collect e-mail address in order to create an account.
- We collect the information about other people that you provide us such as contact name and delivery address if the shipment will be picked up by them.
- We collect the information about your interactions such as type of device or browser you are using, your IP address and URLs of the websites from where you reached to our online store in order to analyse of visit behaviour.
- We use “cookies” to analyze trend, track visitors’ navigation in the web site and to collect demographic information about our user base. Visitors can control the use of cookies at the individual browser level.
- We may permit third-party service providers to collect and analyse some information such as name, phone number and e-mail address for product advertisements or live support.
- We may collect location information to use special features in our online store such as displaying currency based on where you locate.
- We collect the information about visitors’ comments or messages. Our online store and social media pages are open to public. Anyone who accesses these sections may read, collect or use the information provided.
HOW WE USE THE INFORMATION WE COLLECT
- Identifying you in our online store to customize your experience
- Processing orders and requests for our products or services
- Processing refunds and returns
- Tracking and confirming orders
- Delivering products
- Marketing and advertising products and services
- Marketing analysis
- Responding to your questions and requests
- Analyzing website and device application trends and customer interests
INFORMATION RETENTION
The information provided may retain as long as account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
HOW WE SHARE THE INFORMATION
We may share the information for our business purposes and as legally permitted as following:
- Marketing/campaign e-mail services
- Online catalogue/new product mailings
- With our branch offices
HOW WE PROTECT YOUR INFORMATION
We use variety of information-security measures to protect your online transactions with us.
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
We use encryption technology to protect your personal information. Please create a strong password, don’t share it with anyone and logout when finished using the computer.
When you provided your credit card details, SSL encryption technology is used to protect your information in secure payment page.
YOUR CHOICES
At any time you may:
- Stop receiving marketing/new product campaign e-mails (Unsubscribe)
- Update your profile information
- Request removal of information you provide to us. (Please contact us via e-mail or call us.)
LINK TO OTHER WEBSITES
Our online store may link to other websites. Please be sure to review the privacy policy on the web site you are visiting.
Please kindly note that our pivacy policy does not apply to third party websites which are linked to our web site. For this reason we can not guarantee these third parties will use personal information safely.
SOCIAL MEDIA FEATURES
Our online store includes ways to interact and share using social media with some features such as “Like” or “Share”. These features may collect information such as IP address or the page you are visiting in our online store. Features can be hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.
COOKIES
Websites you visit can save information on your computer or phone and then process that information when you visit the same site. These files are called cookies. Cookies are generally used to improve your browsing experience and to customize web sites. Our website "www.hydro-pack.com" reads cookies and determines how long these cookies will be stored.
We can list the purposes of using cookies on our website as following:
- To improve the services offered to you by increasing the functionality and performance of our website,
- Improving our site and offering new features,
- To provide advertisements and similar content within the scope of interests of users over systems belonging to itself or third parties (for example, Mailchimp), to measure the effectiveness of these advertisements and to analyze the click status, to support visitors or answer questions with live support (JivoChat)
- To ensure the legal and commercial security of our website, you and our company.
COOKIE TYPES
| Cookie Type | Description |
|---|---|
| Session cookies | Session cookies are cookies that are valid during your use of the website and remain until the internet browser is closed. |
| Persistent cookies | These cookies are stored in your browser and remain valid until they are deleted by you or until the expiration date. |
| First party cookies | Cookies created by the company website and can only be read by this website. These cookies can be session cookies or persistent cookies. |
| Third party cookies | If a content presented on the company website is also provided on domains other than the company’s website (for example, viewing content hosted on a video platform on the website); cookies created by each third party domain name exclusively. These types of cookies generally consist of permanent cookies. |
COOKIES USED ON OUR WEBSITE
Cookies are not used for purposes other than those specified in our policy, and all related processes are carried out in accordance with data protection legislation.
| Name of cookie | Description | Cookie duration |
|---|---|---|
| _ga | It is the Google Analytics cookie created to recognize the time users spend on the site, where they came from, the numberand time of visits. | 2 years |
| _ym_d | Keeps the date of the user’s first visit to the site. (Yandex metrica) | 1 year |
| _ym_isad | It is a cookie used to determine whether the user’s browser has an ad blocker. (Yandex Metrica) | 24 hours |
| _ym_uid | This cookie; It is used to collect non-personal data of the visitor on the website. | 1 year |
| yuidss | Collects information on visitor behaviour on multiple websites. This information is used on the website in order to optimise the relevance of the advertisement. (Yandex Metrica) | 1 year |
| ymex | Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. (Yandex Metrica) | 1 year |
| _ym_visorc | It is the cookie used to collect information about the user’s on-site search activities. | 24 hours |
| yandexuid | Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. | 1 year |
| yabs-sid | Registers data on visitors’ web site-behaviour. | Session |
| cookie_consent | It is the cookie value in order to track cookie permissions | 1 year |
| _Hidros_Auth | Cookie containing information stored after login | Session |
| jv_history_# | Live support (Jivo Chat) | Persistent |
PRIVACY POLICY UPDATES
Our privacy policy may need an update from time to time as we and our customer grow. Changes may be notified by sending e-mail to account e-mails or sharing a public notice at “Blog” section in our online store.
If you have any questions about our privacy policy and cookies please send e-mail to us or call us.
Hydro-Pack LTD.
221, Knyaz Al. Batenberg Blvd., Kazanlak, 6100, Bulgaria
Phone : +359 431 679 70 , +359 431 664 64
Email : info@hydro-pack.com
Updated February 2021